Returns & Refunds Policy
We take pride in the quality of our products and want you to have a great experience. If you're not satisfied because something went sideways, we’re here to help.
How to Start a Return
If you encounter an issue, please reach out to us at hello@bigqam.com within 21 days of receiving your order. Once your return is approved, you must ship the item back to us within the same 21-day timeframe. We’re committed to helping you find a solution, whether that’s troubleshooting, a replacement, or a return.
Eligibility for Returns
All sales are final, except in cases where the item is defective, damaged, or incorrect upon delivery. If the item includes printed parts and there are printing errors or visible quality issue, please contact us so it can be replaced or refunded at no cost to you. We do not accept general returns due to a change of mind, personal preference, or any other reason unrelated to a product issue.
We accept returns under the following conditions:
The item is defective, damaged, or incorrect upon delivery.
The item is shipped back to us within 21 days of receipt.
The item is in its original condition, including all parts and packaging.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be processed within 7 business days and issued to the original payment method. Once processed, it can take anywhere from 5 to 10 business days for a refund to appear in your account. We do not charge any additional fees for refunds.
Shipping Costs
If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
For other eligible returns, the customer is responsible for return shipping costs.
To ensure delivery of the return, we recommend using an insured and trackable shipping method. We cannot process refunds for items lost or damaged in transit back to us.
Contact Us
If you have any questions about your order or our Returns & Refunds Policy, please contact us at hello@bigqam.com.
Privacy Policy
We are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit this website which is owned and operated by Big QAM.
By using our website, you agree to the practices described in this Privacy Policy. Please read it carefully to understand how your data is handled.
Personal Information We Collect:
When you visit this website and make a purchase or use specific features of this website, we automatically collect the following categories of personal information:
Identifiers: such as your name, surname, email address, postal address, phone number, and unique identifiers like cookies or device IDs.
Commercial Information: such as records of products or services purchased.
Other Electronic Network Activity Information: such as browsing history, search history, and interactions with respect to our website. This means as you browse this website, we collect information about the individual web pages or products you view, what websites and search terms referred you to this website, and how you interact with this website.
Geolocation Data: approximate location based on IP address.
Payment Information: such as credit card or other payment method details, used for transaction purposes only. We use Stripe for payment processing.
Why do we process your data?
Our primary goal is to ensure customer data security while maintaining the functionality of our website.
Device Information is collected automatically to identify potential abuse cases and gather anonymous statistical data about site usage.
Personal Data is used to fulfill agreements, complete transactions, or provide access to specific features such as newsletters or contact forms.
You may visit our website without revealing your identity. However, to use some features, you may need to provide certain personal data. For questions about mandatory information, please contact us at hello@bigqam.com.
California Consumer Privacy Rights (CCPA):
If you are a California resident, you have the following rights:
The Right to Know: You have the right to request information about the categories of personal information we collect, the purposes for which it is used, and the categories of third parties with whom we share your personal information. This includes information about the categories of third parties with whom we share your personal data, such as payment processors or analytics providers.
The Right to Access: You can request a copy of the specific pieces of personal information we have collected about you in the past 12 months.
The Right to Delete: You can request the deletion of your personal information, subject to certain exceptions (e.g., completing a transaction, complying with legal obligations).
The Right to Opt-Out: You have the right to opt-out of the sale of your personal information. But note that we do not sell your personal information.
The Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA.
CCPA Contact Information:
To exercise these rights, contact us at hello@bigqam.com.
Verification for CCPA Requests:
To verify your identity, we may request information such as your email address, recent transaction details, or a government-issued ID. We will use this information solely to authenticate your request.
Notice at Collection:
At the time of collection, we provide notice about the categories of personal information we collect and the purposes for which it is used, as required by the CCPA.
Do Not Sell My Personal Information:
We do not sell your personal information as defined under the CCPA. If this changes, we will update this policy and provide a mechanism for you to opt out. For more information, see our policy above.
Data Retention:
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the data. For example, transaction data may be retained for up to 7 years to comply with legal and tax obligations.
Links to other websites:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review privacy policies before sharing any personal data.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody.
Sharing Information:
We share your personal information with trusted third-party service providers to help us provide, improve, and support our products and services. These service providers are contractually obligated to maintain the confidentiality and security of your information and are restricted from using it for purposes other than those we disclose to you. Specifically, we may share your information with:
Payment Processors:
To process payments securely and prevent fraud, we share your payment information (e.g., credit card details) with Stripe, our payment gateway provider. Stripe processes your payment information in accordance with their Privacy Policy.
Order Fulfillment Partners:
To ship and deliver your orders, we share your shipping address and contact details with fulfillment and shipping companies (e.g., Pirate Ship, UPS, USPS).
Analytics Providers:
We use tools such as Google Analytics to understand how visitors interact with our website and improve user experience. Google Analytics processes this information in accordance with their Privacy Policy.
Email and Marketing Platforms:
To send you order updates, newsletters, or promotional content (if you opt-in), we share your email address with email marketing platforms. You can unsubscribe from marketing communications at any time.
Legal disclosure:
We may disclose your information:
If required by law (e.g., subpoenas or legal processes).
To protect our rights, your safety, or the safety of others.
To investigate fraud or respond to government requests.
Contact information
For questions about this Privacy Policy or to exercise your rights regarding your personal data, please contact us at hello@bigqam.com.